Dear Mr Girard,

Thank you for your email.

bet365, is the Internet and telephone betting division of the bet365 Group Limited, one of the UK's leading betting and gaming groups. The group has held a UK license since 1974.

Our head office is located in Staffordshire which is home to our 24/7 call centre and Internet operation servicing clients from over 120 different countries, having over 600 employees and taking more than 400,000 sports bets each week.

bet365 operates under a permit issued under the Betting Gaming and Lotteries Act 1963. Wherever you are in the world you can feel confident when betting with bet365 that the highest industry standards are adhered to and that you are dealing with a bookmaker who has many years experience within the highly regulated UK gaming environment. bet365 also operate official branded betting sites for 80 professional soccer clubs in the UK, including Newcastle United and Glasgow Rangers, under an agreement with Premium TV.

In relation to online security, bet365 has a Thawte SSL Web Server Certificate. This proves that we offer secure communications by encrypting all data to and from the site.

Regarding our 15% Deposit Bonus Offer, simply make a qualifying deposit of EUR10.00 or more and you will be entitled to a bonus of 15%bonus up to a maximum of EUR500.00. To claim your bonus simply login and select 'Sportsbook Offers' from the menu in the Members Area. Choose 'Enter Offer Code' and fill in the Offer Code ending NCDBR we send to you via email. In case you have not received your offer code.

Please note you will need to play through your deposit and bonus three times prior to making a withdrawal. Only bets placed after you have entered your offer code will qualify towards your rollover requirements.

After you have played through your deposit and bonus amount three times, your bonus will be transferred to your withdrawable balance.

You can view further details of the Deposit Bonus offer by referring to www.bet365.com and selecting 'Offers & Promotions' or 'Open Account Offers' (delete as necessary depending on offer).

If you require any further assistance, our team are available 24 hours a day by Live Chat, email at support@customerservices365.com, or call +44 1782 684757 and we will be pleased to assist you.

Kind Regards

Mike

The bet365 Team